Because customers with 84-month and even 72-month loans re-enter the market well before their loans are paid off, they create ...

The more time health plan members spend with insurers’ mobile apps and websites, the more they come to appreciate the usefulness of digital channels in helping to manage their overall healthcare ...

This study, first published in China in 2019, is based on the annual JD Power U.S. Initial Quality StudySM (IQS). The NEV-IQS measures new-vehicle quality by examining problems experienced by NEV ...

Vehicle configuration complexity has increased exponentially over the last 10 years, primarily driven by a shift from ...

Total new-vehicle sales for March 2026, including retail and non-retail transactions, are projected to reach 1,372,877, a 11.4% decrease year-over-year, and a 11.9% increase from February 2026, ...

Highest-recorded overall problems experienced since study redesign Premium vehicles less dependable than mass market counterparts Plug-in hybrids and EVs experience more problems than gas-powered ...

Total new-vehicle sales for January 2026, including retail and non-retail transactions, are projected to reach 1,118,700, a 2.7% decrease year-over-year, according to a joint forecast from JD Power ...

TROY, Mich.: 12 Nov. 2025 — With new mortgage origination volumes on the rise again after steadily declining for the past four years, lenders have fundamentally changed the way they work with ...

TROY, Mich.: 9 Oct. 2025 — Residential wireless internet providers are growing more in popularity among new customers compared to wired internet providers, according to the JD Power 2025 U.S.

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Total new-vehicle sales for September 2025, including retail and non-retail transactions, are projected to reach 1,232,200, a 0.1% increase year over year, according to a joint forecast from JD Power ...

TROY, Mich.: 21 Aug. 2025 — During the past decade, JD Power has supported automakers in understanding user experiences across more than 100 new technologies, demonstrating a commitment to advancing ...