Rather than simply chase shiny new features, companies that provide CX solutions should turn to customer feedback to drive roadmaps, enhance human-machine collaboration, and simplify governance in the ...

Empathy refers to the ability to understand how a person feels and to experience their emotions. Sympathy refers to feeling for another, such as feeling sorry for them, without actually feeling their ...

Thanks to Elon Musk, most Americans learned earlier this year that MAGA thinks empathy is evil. Cruelty isn’t the problem, the Tesla CEO claimed in an attempt to justify his turn toward authoritarian ...

The development of Multimodal Large Language Model (MLLMs) offers new technological support for cultivating design thinking and innovation capability in medical education. However, the current ...

Leda Stawnychko has received SSHRC funding. Kris Hans does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has ...

A few years ago, my father-in-law, Joseph, casually admitted he didn’t know what empathy was. Not in a “tell me more” kind of way—he literally didn’t know the meaning of the word. This is a man who ...

Abstract: In recent years, affective computing has seen a surge in empathetic response generation algorithms. These incorporate different empathy-related concepts to increase their perceived ...

During a three-hour interview with the podcaster Joe Rogan some months ago, Elon Musk revealed the core of the ideology animating the richest person in the world. “The fundamental weakness of Western ...