Waymo, which is owned by Google’s parent company Alphabet, told Gizmodo the rider wasn’t charged for his trip and has attempted to contact Johns but they haven’t connected yet. Waymo also emphasizes the circling lasted about five minutes. Johns told ABC15 Arizona that he was frustrated by the experience and “It’s like people are the experiment.”

The man nearly missed his flight after the self-driving car drove him around and around, all while he was on the phone with a customer service rep who was unable to stop the wayward vehicle.