Help desk and call center vendors are finally catching the Internet bug ? albeit quietly ? as a number of major and minor players over the last year have begun transitioning their solutions from a ...

FORT BELVOIR, Va. (Army News Service, June 18, 2008) - The Army Knowledge Online/Defense Knowledge Online Project Office marked the grand opening of a newly-renovated Help Desk Call Center with a ...

Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool."We were simply ...

One common help desk call–if not the most common–is, “I’ve lost my file and I can’t get it back!” If a user has saved a file on his or her local machine retrieving can be easy; simply access the ...