The Office of Personnel Management — the federal agency that helps support millions of government workers — earlier this year released its latest information technology strategic plan. The document, ...

The retirement services chatbot is designed to answer easy questions to free up call center resources for more complex inquiries. The Office of Personnel Management is piloting a chatbot to answer ...

The Office of Personnel Management is piloting a chatbot to answer retirement questions from federal employees and retirees, according to the agency's top tech official. Guy Cavallo, chief information ...