Major home appliances can be expensive, so it’s critical to protect them with warranty coverage in case of damage. Warranties can help save money for repairs or replacements under certain ...

Steven Pearson’s Whirlpool refrigerator doesn’t work. It’s also leaking and has caused $4,200 in damage to his kitchen floor. Why won’t Whirlpool respond to his request for help? Question: I need help ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Niels Aillaud, Head of Digital Marketing and Chief Digital ...