There is a saying in the restaurant business that goes something like this: "Exceptional food will never overcome poor service, but great service will always overcome unexceptional food." As you may ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

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John Iwuozor is a freelance writer with expertise in the technology field. He has written for a host of top tech companies, the likes of Technologyadvice, Tripwire amongst others. He's an avid chess ...