Odessa American

PROBLEM SOLVED: Sears couldn’t deliver my appliances. Now it won’t refund my $3,606

After Jamie Reynolds cancels her appliance orders from Sears, a representative promises her a prompt refund. But three months later, she’s still waiting. What can she do to get her money back? Q: I ...
Odessa American

PROBLEM SOLVED: Help! Sears won’t cover the cost of installing my replacement dishwasher

Sears promises to cover the cost of Wanda Warren’s dishwasher installation. Then it offers her a check for $180 — which isn’t enough. Does it owe her more? Question: I have a Sears protection ...
Mercury News

Problem Solved: Hey Sears, where’s the refund for the Master Protection on my washer?

When Danny Gardner cancels his Sears Master Protection, a representative tells him to be patient and that the bank is slow to process refunds. But it’s been four months. QUESTION: I’m trying to get a ...