KLAS' newest report, "Quality Management for 2019: The Search for a One-Stop Shop," shows that healthcare providers are looking for a single platform to handle all of their quality management needs, ...

Correction: This story incorrectly stated that thousands of test cases had not been carried out in the final stages of development. It was updated on 9 January, 2009, following statements by Western ...

Businesses use quality management systems to improve the efficiency of their processes, which can help increase profitability. Total Quality Management systems use a variety of tools and theories to ...

Total Quality Management is a formal management style premised on the notion that measurement of a finished product or project is insufficient to ensure quality. Instead, each process necessary for ...

Accounting software company Caseware and "CPAs-as-a-Service" company CPA Club announced a new collaboration that will combine each of their resources to facilitate the use of Caseware's quality ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

DQM is becoming a core capability for organizations that need to make better decisions with data. What are the responsibilities of different roles in DQM? Image: WrightStudio/Adobe Stock Data quality ...

Find out how to get EQ reviewers involved early and comply with audit-quality standards. Firms will need to learn from mistakes, fine-tune systems, and adapt to new ways of thinking about quality.

Learn what employee performance measurement tools are, what their benefits are, and some of the top software to use in your business.