The preferred model is a “general authorisation regime” that gives Ofgem direct oversight of all TPIs. This would create common standards across the market and allow the regulator to sanction those ...

The plans include slashing the waiting period from eight to four weeks before consumers can escalate their complaints to the ...

Every household will be offered a low standing charge deal by the end of January, under new plans, but the cost of overall ...

Greater protections when things go wrong in the energy market for consumers and small businesses have been proposed by the ...

The CEO of Ofgem is expected to confirm plans to overhaul how the energy sector supports customers in debt and address ...

Npower has agreed to pay £3.5m to settle charges of sales mis-selling by energy regulator Ofgem. An investigation by the watchdog upheld complaints that Npower, one of the UK's six leading gas and ...

The energy price cap will rise by 2 per cent from October 1 for a typical household in England, Scotland and Wales, Ofgem has said. The increase will see bills increase by around £2.93 a month for the ...

An Oslo-based private equity firm is the latest party to walk away from discussions with one of Britain’s biggest residential ...

Billing disputes continued to dominate, accounting for 59% of all cases, followed by smart meter issues (11%) and customer ...

Households are set to be given the choice to pay lower standing charges on their energy bills under new plans set out by energy regulator Ofgem. The planned change will mean every major energy ...

An overview of current energy market pressures and future price trends as we head toward winter and the benefits of using a ...