I took my first business-class flight with KLM from Amsterdam to New York City. My ticket gained me access to the KLM Crown Lounge in Amsterdam as well as priority boarding. I loved having a lie-flat ...

I am writing because I hope that someone at KLM will help me with a refund for a "flex" flight I purchased this summer. This email comes from a place of desperation, as I've had a terrible time trying ...

We flew from Glasgow to Amsterdam, but on the return trip, KLM switched planes and we ended up sitting six rows apart.

Most air passengers rarely think about what’s stored in the cargo hold below, but passengers on a recent KLM Royal Dutch Airlines flight were in for a surprise when the stench from live pigs caused a ...

I take more than 100 flights a year and have booked on many different airlines. Cathay Pacific, Emirates, and KLM are some of my favorite airlines to fly. I try to avoid airlines that have a bad ...

Workers said the transport chair was sent to baggage claim. An AirTag later showed it miles away. Who’s at fault when checked items vanish from the carousel? By Seth Kugel Last November, a $400 ...

Tony Hetherington is Financial Mail on Sunday's ace investigator, fighting readers corners, revealing the truth that lies behind closed doors and winning victories for those who have been left ...