Around one in 20 calls made to the healthcare helpline NHS 111 result in unnecessary attendance at emergency care within 24 hours, despite callers having been advised to seek alternative forms of care ...

NHS 111 is swiftly transforming into a coronavirus hotline as more and more people call up with concerns about the virus – known as Covid-19. People with symptoms or those who have come into contact ...

The NHS needs to 'futureproof' its telephone triage systems to cope with increased demand and changing situations during national emergencies, the national health care safety watchdog has stated. In a ...

Coroners have linked 11 patient deaths with safety concerns about NHS Pathways, the clinical software used to triage patients calls to the NHS 111 and 999 services. An investigation by the Health ...