When fully deployed, the virtual assistant is expected to reduce call handling time by 20%. By the end of this year, DBS Bank's 500 customer service officers in Singapore will be able to use a ...

At the heart of customer experience excellence lies a strong service culture, care for customer interests and a commitment to continuous improvement. This is an ethos DBS has deeply embedded across ...

Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

Early in his 15-year tenure as DBS chief executive, Piyush Gupta put customer experience at the heart of his transformation of the bank, empowering even junior staff to take decisions to improve that ...