Over the last several years, Anheuser-Busch has been undergoing a mindset change as they put the consumer at the center of their innovation efforts. Leading this change is Dafne Hefner, Vice President ...

It’s no secret that happy customers make for a successful business—or that consumer perceptions and decisions determine the value of every brand. McKinsey & Company puts it like this: “You think you ...

First the good news: 75% of retailers believe customer-centricity is a “top three success factor” for 2009 and 80% of retailers expect an increased focus on consumer centricity this year, according to ...

The authors’ organization optimized scheduling techniques that improved patient access to pediatric specialists to within 7 calendar days for new patients. Objectives: Health systems must adapt to an ...

We've come a pretty long way in 40 years from "the medium is the message," the mantra of the modern mass market, to the consumer is the message. Or so it often seems. A huge gap remains, however, ...

CHICAGO, July 18, 2018 (GLOBE NEWSWIRE) -- Industry research just released by global brand and marketing consultancy Prophet (www.prophet.com) finds that healthcare providers, payers and pharma ...

SAN CARLOS, Calif. — Three-quarters of surveyed retailers and 58% of consumer product manufacturers rank consumer centricity as a top-three success factor, according to a new survey sponsored by ...

Many industry stakeholders have been anticipating the rise of modern consumerism in healthcare for years. According to Change Healthcare’s Spencer Cross, director of product management and experience ...

Hospitals and health systems that launched or accelerated digital health capabilities during the outset of the COVID-19 pandemic are failing to commit fully to the digital and consumer-centered ...

If retailers can’t find a way to convince frugal consumers from parting with their waning cash this holiday season, they could be in for a world of hurt. So in an attempt to circle the wagons, the ...

The third-quarter 2022 earnings season is gaining pace. Next week will be biggest this reporting cycle as more than 1,700 companies are lined up to release their financial numbers. So far, ...