When German-speaking clients get through to a call centre, there is a good chance that the operator on the other end of the line is a Bosnian who found refuge in Germany during the 1992-5 war. Workers ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

A recent report by not-for profit organisation Business Process Enabling South Africa (BPESA) shows 8,180 new call centre ...

Offshore call centres face tough challenges, with half of businesses claiming access to skills as the primary driver for the location of their call centre, rather than costs Offshore call centres face ...

Call centers have leveraged advanced technology for decades—from first-generation call-routing systems that dispatched customers to the first available agents to interactive voice response (IVR) ...

Contact centre recruitment specialist uses ISVís FastPath Online to test and assess for skills specific to call centre industry sectors: retail, finance, utilities etc. ISV Group, the UK-based ...

Local communities are the engine behind the city's BPO success – and the numbers prove it, says Cape Town mayoral committee ...

The National Training and Rehabilitation Centre for the Blind (NTRCB), located in Tongi, Gazipur on the outskirts of Dhaka, ...