Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

With operations now live, the call center is well-positioned to make meaningful contributions to top-line growth and drive additional market penetration, eliminating the need for physical delivery ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Specialty provider groups reimagining call center operations use AI to automate scheduling and improve patient access without adding staff.

VitalPBX announces upcoming AI integration into call center modules, enhancing data analysis and operational efficiency. By integrating AI into our existing modules, we're enabling our clients to make ...

This collaboration equips Business Process Outsourcing (BPO) providers with Callvu’s industry-leading Digital Micro Apps, which are purpose-built to contain more calls and automate agent workflows to ...

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...