Following up from our last newsletter on the basic definition of a traditional call center, today we’d like to highlight the differences between a call center, a contact center, and an IP contact ...

The restart that everyone at Dallas City Hall is promising had better amount to more than our leaders — both those elected and those hired — just mouthing the right words. Too many of the basic city ...

Should you outsource your call center to an offshore call center? Examining some strengths and challenges of implementing an offshore call center. Should you outsource your call center and implement ...