Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

A cloud-based contact center platform with AI assistance built in, Cloud Work RingCX is designed to be easy to use and deploy – empowering corporate and public sector organisations working with BT to ...

The FINANCIAL — BT announced the successful delivery of a ‘BT Cloud Contact’ solution for Wincor Nixdorf’s new contact centre. Wincor Nixdorf is a leading global supplier of IT solutions and services ...

BT has expanded its contact center portfolio for the United States with the addition of a cloud-based IP contact center service based on Cisco's unified communications and collaboration technology. BT ...

LONDON & BELMONT, Calif.--(BUSINESS WIRE)--BT, the UK’s leading telecommunications and network provider, and RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications ...